Payment Policy

Refund policy

We normally have only 5% chance of death during shipping.

All claims/death on arrival are to be reported with photos on the same day of shipment without opening oxygen packed covers.

Report immediately for customer care numbers with the below details.

Order No with short explanation.  

No of fish/plants/item defective.

Photo of dead fish/damaged Aquarium.

1.Fishykart would bear 100% of the cost of the fishes died/damaged during shipping time.

2.No dead on arrival claim request will be entertained after 8 hrs after delivery(Video and photo proof must and should without opening oxygen packed covers).

3.Incase of Fish is sick or quarantined , we will postpone the delivery and will inform you before about it.

4.All rates mentioned in the website are for single fish/per item or per kg.

5.Cancellation/Refund request for the dispatched orders will not be entertained.

6. Refund period - after approval 15-21 days 

7. Refund will be provided to original payment mode 

8.Make sure to collect the parcel within 2 hours from railway station /bus stand once its reached the location , we are not responsible for your delay for collecting if any dead on arrival of fishes due to your delay refund cant be claimed